Shipping Policy

Enperial LLC

Last updated: October 20, 2025

Where We Ship

• Domestic: We ship throughout the United States (including PO Boxes via USPS).
• International: Not offered at this time.

Processing Times

• Candles (ready-to-ship): 1–3 business days to process.
• Custom candles (customer image/personalization): 3–5 business days to process.
• Apparel (fulfilled by Printful): Typically 2–7 business days to process before shipping.

Processing time is separate from carrier transit time and excludes weekends and U.S. holidays.

Shipping Methods & Rates

• At checkout you’ll see real-time carrier rates based on weight, destination, and speed.
• Typical services include USPS Ground Advantage / USPS Priority Mail and UPS Ground / Expedited.
• Original shipping fees (if any) are non-refundable.

Split Shipments

Your order may arrive in multiple packages. Candles ship from Enperial; apparel may ship separately from our print partner.

Tracking

A tracking link is emailed when your order ships. Please allow up to 24–48 hours for the carrier to show movement after label creation.

PO Boxes & Address Type

• PO Boxes: Accepted for USPS services.
• Apartments/Units: Enter full, accurate details at checkout. We cannot guarantee rerouting once an order has shipped.

Signature & Insurance

• Signature is not required by default. If you need signature confirmation or additional insurance, contact customersupport@enperial.store before placing your order.

Address Changes & Cancellations

Contact customersupport@enperial.store immediately after ordering. We can typically modify or cancel before fulfillment begins. Once an order is processing or shipped, changes are not guaranteed.

Delivery Estimates

Carrier delivery windows are estimates, not guarantees. Weather, peak volume, and carrier constraints can extend transit times outside our control.

Lost, Stolen, or Delayed Packages

• If tracking shows delivered but the package is not found, please check with household members, neighbors, your leasing office, and your local carrier first.
• If a package appears lost in transit (no delivery scan), email us at customersupport@enperial.store and we’ll assist with a carrier trace.
• Packages marked delivered but missing are not covered by Enperial; at our discretion we may offer a replacement or store credit. We recommend shipping to a secure address.
• Risk of loss for returned items transfers to Enperial only when we receive the item at our designated return address.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email customersupport@enperial.store within 2 days of delivery with your order number and clear photos of the product and shipping box/label. Upon verification, we will issue store credit or provide a suitable remedy consistent with our Return & Refund Policy.

Holidays, Launches & High Demand

Processing and transit times may be extended during holidays, major product launches, or severe weather events. Pre-order items will list expected ship windows on their product pages.

Questions

For any shipping questions, contact: customersupport@enperial.store